10-Sep-10 14:30
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Communication is hard. No doubt about it. Many of us, being geeks at heart, have an inherently difficult time communicating with people. Why is it that if we look around, it seems that all we see is incompetence? Why is it that we struggle to get ...
10-Sep-10 16:00
Posted on:
Sep 22, 2010
The Crystal 3-step model consists of practices, principles, and personalization. The practices are what you know or learn how to do. The principles are the laws of design that inform you as to what works better, when. Personalization is adapting y...


